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Customer Service Training
Customer Service Training

Your course content includes:

  • Being clear on what you have to do to improve upon customer service
  • Your external and internal customer
  • Managing customer care in the workplace
  • Personal customer care standards
  • Handling complaints
  • What matters most to customers
  • Motivational customer statistics and quotes
  • Telephone customer care
  • Being a sales person in the customer care process
  • How to maintain a positive attitude
  • Content updated: November 2017

Comprehensive delegate handout packs:

  • Containing practical and well written theory (31 Pages)

Your team and individual task exercises:

  • What benefits customers bring to the company
  • Role mapping understanding internal and external relationships
  • Exceptional customer care crossword
  • The Pie-Chart. Group task to clarify why customers STOP doing business
  • If 99.9% is good enough, what can still go wrong?
  • Customer service on the telephone
  • Customer care role plays/scenarios
  • Handling complaints role plays/ scenarios
  • Customer service questionnaire
  • Team task: Creating customer service rules for the workplace
  • Dealing with internal customer service issues
  • Understanding positive and negative attitudes
  • Taking control of your personal attitude to customer care
  • Delegate action plan what are they going to use in their day to day role

Detailed trainers notes, containing:

  • Advising you about the equipment you will need to deliver this session
  • How to run tasks and activities, with potential outcomes and discussion points
  • Estimated timings for all discussions, tasks and activities
  • When to use each slide, with relevant comments
  • General housekeeping
  • Hints and tips and where and when to offer guidance and direction

PowerPoint presentation slides:

  • 14 slides mirroring your course and delegate handout packs

Audience level: Intermediate through to Managers

Purchase Customer Service Training for £49.00

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