Assertiveness & Influencing Skills
Your course content includes:
- What do you really want from today’s session
- Detailed descriptions of Assertive/Submissive/Aggressive behaviour
- Using positive language
- Direct communication
- Understanding NO and saying NO more often
- How to influence and persuade others, in a positive and motivating manner. Resulting in a win v win outcome
- Being adult and positive in your behaviour everyday
- Discussion exercises
- Content updated: September 2010
Comprehensive delegate handout packs:
- Containing practical and well written theory (17 Pages)
Your team and individual task exercises:
- Discussing and detailing behaviours (Assertive/Submissive/Aggressive)
- Generating their "own" behaviours sheet and understanding what they have to change
- Their basic rights action plan. What have they lost control over?
- Two discussion topics – this will allow delegates to display different behaviours.
- Delegate feedback sheets
- Using assertive self-expression scenarios
- Influencing questionnaire - giving an instant score on where they are at the moment
- Delegate action plan – what are they going to use in their day to day role
Detailed trainers notes, containing:
- Advising you about the equipment you will need to deliver this session
- How to run tasks and activities, with potential outcomes and discussion
points
- Estimated timings for all discussions, tasks and activities
- When to use each slide, with relevant comments
- General housekeeping
- Hints and tips and where and when to offer guidance and direction
PowerPoint presentation show slides:
- 10 slides mirroring your course and delegate handout packs
Audience level: Intermediate through to Managers
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