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Communication
Communication

Your course content includes:

  • What do you really want from today’s session?
  • What is a skilled communicator?
  • Benefits & costs of effective communication
  • The emotion that good and bad communication creates in the workplace
  • Various methods of communication
  • Listening skills
  • Questioning skills
  • Communication issues
  • Group and individual tasks
  • Hints & tips
  • Action plans
  • Content updated: November 2017

Comprehensive delegate handout packs:

  • Containing practical and well written theory (11 Pages)

Your team and individual task exercises:

  • What is communication and how do they do it?
  • Self assessment communication questionnaire - giving an instant score on where they are at the moment
  • The listening exercise
  • Using positive words
  • Personal communication preferences
  • Your company’s communication and what can be improved upon
  • Three areas that you would like to improve upon, with discussions and action plans
  • Asking the "right" questions
  • Group task: listening for real accuracy
  • Delegate action plan – what are they going to use in their day to day role

Detailed trainers notes, containing:

  • Advising you about the equipment you will need to deliver this session
  • How to run tasks and activities, with potential outcomes and discussion points
  • Estimated timings for all discussions, tasks and activities
  • When to use each slide, with relevant comments
  • General housekeeping
  • Hints and tips and where and when to offer guidance and direction

PowerPoint presentation slides:

  • 12 slides mirroring your course and delegate handout packs

Audience level: Intermediate through to Managers

Purchase Communication for £49.00

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