Communication
Your course content includes:
- What do you really want from today’s session?
- What is a skilled communicator?
- Benefits & costs of effective communication
- The emotion that good and bad communication creates in the workplace
- Various methods of communication
- Listening skills
- Questioning skills
- Communication issues
- Group and individual tasks
- Hints & tips
- Action plans
- Content updated: September 2010
Comprehensive delegate handout packs:
- Containing practical and well written theory (11 Pages)
Your team and individual task exercises:
- What is communication and how do they do it?
- Self assessment communication questionnaire - giving an instant score on where they are at the moment
- The listening exercise
- Using positive words
- Personal communication preferences
- Your company’s communication and what can be improved upon
- Three areas that you would like to improve upon, with discussions and action plans
- Asking the "right" questions
- Group task: listening for real accuracy
- Delegate action plan – what are they going to use in their day to day role
Detailed trainers notes, containing:
- Advising you about the equipment you will need to deliver this session
- How to run tasks and activities, with potential outcomes and discussion
points
- Estimated timings for all discussions, tasks and activities
- When to use each slide, with relevant comments
- General housekeeping
- Hints and tips and where and when to offer guidance and direction
PowerPoint presentation slides:
- 12 slides mirroring your course and delegate handout packs
Audience level: Intermediate through to Managers
|
